Why is it that every time you call a wireless provider you get a hand full of different answers?? Cell phone companies should be held liable for the wrong answers of their employees!!!! Maybe they should invest money in training and customer service, as ALL these companies are lacking in those areas!!!! I called AT&T this morning for a client to see how she could switch her account to pre-paid to a regular account and I got the following answers from 4 different people:

1. You have to go to a AT&T Corporate store.
2. Customer Service can do that over the phone.
3. Customer Service pre-paid division can’t do it, but the customer service for posted accounts can.
4. A customer service rep at a store told me, they have the ability, BUT there systems have been down for the last 2 weeks ever since a service update on their computers, so they wouldn’t be able to handle it for me.

Luckily for AT&T they have the iPhone so people are sticking it out!